Shipping and Returns

Shipping:

Orders to the continental US ship for just $5.95! In most cases, orders will be shipped via US Postal Service within two business days. We will notify you when your order ships.

Returns:

We want you to be 100% satisfied with your purchases. If, within 30 days of purchase and for any reason, something does not meet your expectations, please Email us or call 210 401-2617. We will provide a refund or exchange less shipping costs for items returned in new, unused condition.

Lupine Product Guarantee:

Exchanges of Lupine products are best handled directly between you and Lupine. We will be happy to handle it for you, but this will delay your replacement. Visit the Lupine website for more details of what is and is not covered.

FOR LUPINE PRODUCTS ONLY:
Return to Lupine:

Lupine Returns
PO Box 1600
Conway, NH 03818

Include your return address & daytime phone number and we'll send you a replacement immediately.

Lupine product Guarantee FAQ:

What's covered by the Guarantee?
It's probably easier to say what we don't cover! Lost or out grown items or stuff that's simply dirty, all fall outside the scope of our Guarantee. If you have a situation where you feel that our product has not performed as it should, send us an email and we'll do our best to fix the problem.

Cat Questions:

My cat's collar looks like a lion's mane. Is that replaceable?
Yes, and it's important to keep an eye on your cat's collar, to be sure that fraying does not cause the collar to tighten up. The webbing is woven, like a sweater. If the cat hooks a nail on one loop of thread and pulls it out, it may cause the collar to draw tighter. Cat collars should be inspected frequently for fit and condition. You can use an infant nail-nipper, and simply blunt the sharp points off the hind nails, or consult your vet or groomer for a quick demo on this easy remedy.

My cat lost its Breakaway collar. Now what?
The release point for the Cat Safety collar is approximately 5 lbs. of pressure, which is appropriate given the range of weights in cats. Although it can be frustrating to cope with lost cat collars, it is very much preferable to the alternative (not releasing when needed). Rule of thumb for fit-ting a breakaway cat collar: it should be snug enough to resist pulling over the cat's head. If it's too loose, the cat may be able to get it's jaw or paw under the collar and release the buckle. A cat that scratches at the collar may snag the D-ring or the webbing and, given enough purchase, may be able to force the buckle.